Aircall ou CloudTalk : lequel choisir
Deux approches différentes du téléphone commercial. Voici ce qui les sépare vraiment, et le profil d'équipe auquel chacune convient.
Dialer type
- Aircall
- Power
- CloudTalk
- Power
Origin
- Aircall
- France / USA
- CloudTalk
- Slovakia
Estimated price
- Aircall
- Subscription per user, with a minimum number of licenses depending on the plan.
- CloudTalk
- Subscription per user, advanced features on higher tiers.
Good profile
- Aircall
- A company primarily looking for a modern phone system.
- CloudTalk
- A customer service department receiving high call volumes.
Indicative information taken from publishers' public websites. Check current conditions before deciding.
Aircall
In-browser business telephony, highly oriented toward support and mixed teams.
Strengths
- · Very large integration catalog
- · Complete phone system
- · Mature mobile app
Limitations
- · Limited parallel dialing
- · Optional prospecting features
- · Minimum license requirement to start
CloudTalk
Cloud telephony for inbound and outbound call centers.
Strengths
- · Advanced inbound call routing
- · Detailed statistics
- · Many CRM connectors
Limitations
- · Less developed outbound prospecting
- · Key features limited to high-tier plans
- · Interface in English by default
Our take
Aircall suitable if a company primarily looking for a modern phone system.
CloudTalk suitable if a customer service department receiving high call volumes.
Also compare the number of lines, call caps, and the total cost of numbers based on your usage. At Vitecall, numbers are not included in the subscription: their acquisition and fees are at your expense.
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