Acceptable Use Policy

Vitecall is reserved for legitimate professional use: prospecting, sales, appointment setting, recruitment, or customer relations.

You agree to comply with GDPR, the Postal and Electronic Communications Code, cold calling rules (prior consent for individuals, authorized days and times), and the laws of the countries you call.

You must inform your interlocutors when a call is being recorded and obtain the necessary consents.

Vitecall is reserved for professionals: as of August 11, 2026, cold calling an individual requires their prior consent (Law No. 2025-594 of June 30, 2025, Article L.223-1 of the Consumer Code) and is your responsibility if you call individuals.

Spam, unsolicited mass calls or SMS, or repeated calls to a person who has refused further contact.

Harassment, threats, intimidation, discriminatory or defamatory remarks.

Spoofing a number or identity: only display numbers that you own or have verified.

Fraud, scams, phishing, or any illegal activity.

Calls to emergency or premium-rate numbers, and artificial traffic generation.

Automated data collection, resale of contact details obtained via Vitecall, bypassing limits, reverse engineering, or unauthorized API use.

Vitecall does not route emergency calls. The number of concurrent calls depends on your plan. Minutes, SMS, and numbers are billed based on actual usage.

In the event of abuse, the Publisher may temporarily suspend an account, delete it for serious violations, and report the facts to competent authorities, with no refund of sums paid.

Tout abus ou activité suspecte peut être signalé à bonjour@vitecall.fr.