Client inactive for several months.

Reactivate a former client

Acknowledge lack of contact, ask about current setup, don't sell immediately.

Opening

« Hi {prenom}, we haven't spoken in {duree}, just wanted to check in. »

Question

« How are you handling {sujet} now? »

Sales opening

« What's changed here since then is {nouveaute}. »

Objections and responses

« We changed providers »

I understand. What was missing on our end?

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